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Resources for Online & Off-Campus Students 

The College of Education is committed to providing Online & Off-Campus Students with the highest quality education and support. Our Online & Off-Campus Students have access to the same support and resources available to On-Campus graduate students. Use the below information to find support for your academic needs. If you need to discuss something that isn't found here, please reach out to our Academic Support Team.

Cancellations, Drops & Withdrawals
  • A cancellation occurs when a student unenrolls all course sections for a term prior to classes beginning.
  • To drop is to unenroll from one or more courses while remaining enrolled in at least one course.
  • To withdraw is to unenroll from all course sections on or after the first day of instruction.

Non-degree students: To cancel, drop, and withdraw from the University, please submit the Change of Status form. The effective date and time of the requested action is determined by when the completed form is received in the CITL office.

Degree students: To cancel, drop, and withdraw from the University, complete the Withdrawal/Cancellation form and contact the College.  The main registration menu on the Student Self-Service website also contains a “Withdraw from Term/Cancel Registration” link.


A student who has enrolled in a single course section or multiple course sections and later decides not to attend the University must take action to cancel his or her registration(s) prior to 5:00 PM (Central Standard Time) before the first day of instruction.

The dates for the first day of instruction for campus semesters are available on the Academic Deadlines page of the Office of the Registrar's website. For courses using a different calendar (8-week terms, for example), please contact our registration staff as promptly as possible.

Official cancellation results in a 100% refund of tuition and fees or credit to the student’s account. A student who has not submitted a cancellation as of 5:00 PM (CST) the day before the first day of instruction is enrolled in courses and is obligated to pay all assessed tuition and fees. If the student leaves the University after the cancellation deadline, he or she must officially withdraw from the University. Students who withdraw from the university are subject to the University regulations governing withdrawals. 


A student who decided to drop a single course section or multiple courses must take action to drop his or her course(s) by University deadlines. See Academic Deadlines for information on official academic dates, including the deadlines for dropping a full- term semester-based course.  For courses using a different calendar (8-week terms, for example), please contact our registration staff as promptly as possible.

Graduate students may drop a course without receiving a grade of W until the end of the twelfth week of instruction in the fall and spring semesters. Deadlines may be found in the Graduate Calendar. Undergraduate students may drop a course without academic penalty during the first eight weeks of instruction in a term. See the OAR website for exact dates.  For all students, a grade of W or F will be assigned to a course dropped after these deadline dates. For non-standard length courses, the time frame for dropping course sections without academic penalty is determined proportionately in accordance with the above principles. 

Students who drop a course prior to the tenth day of instruction for full term courses receive a full (100%) refund of the tuition and fees. Thereafter, no refund is allowed. For the exact refund dates for full term, consult the website of the Office of Admissions and Records. For non-standard length course sections, refund periods are determined proportionately. For these courses using a different calendar (8-week terms, for example), please refer to the Student Refund Reference Guide or contact our registration staff as promptly as possible.

Note: The Student Refund Reference Guide does not calculate the exact refund amount for any course section and serves only as a reference tool for students. The assessed tuition is refunded on a pro-rata basis less a processing fee of $50. Before a refund is made to the student, the University must make a refund to appropriate financial aid programs providing assistance to the student. In addition, when a student is indebted to the University at the time of withdrawal the refund will be adjusted accordingly.


A student who is withdrawing from all course(s) on or after first of instruction must take action to withdraw his or her course(s) by University deadlines. All students are responsible for knowing that the withdrawal policy becomes effective at 12:01 a.m. (CST) on the first day of instruction for on-campus classes.  Visit the Academic Deadlines page for the campus’ pro-rata refund schedule. For these courses using a different calendar (8-week terms, for example), please refer to the Student Refund Reference Guide or contact our registration staff as promptly as possible.

A student who either fails to officially withdraw from the University, or withdraws following the refund period, is responsible for payment of all tuition and fee charges. Refunds for withdrawals from the University are governed by the campus’ pro-rata refund schedule. 

A student who officially withdraws from the University on or before 60 percent of the instruction period has elapsed shall receive a refund or credit to his or her account. Students who officially withdraw within the defined refund periods receive a pro-rata refund (or credit) of tuition based on the date when proper documentation is received by University offices.   The assessed tuition is refunded on a pro-rata basis less a processing fee of 5 percent (5%) of the assessed amount or one hundred dollars ($100), whichever is less. The administrative course fee ($50 p/credit hour) is non-refundable, as are some other special fees.  Before a refund is made to the student, the University must make a refund to appropriate financial aid programs providing assistance to the student. In addition, when a student is indebted to the University at the time of withdrawal the refund will be adjusted accordingly.

Leave of Absence

Graduate Students in degree-seeking programs are entitled to a total of two terms (fall and/or spring semesters) of academic leave of the, in the course of a single degree program. However, students must document their request for a leave and meet the eligibility requirements.  Students who anticipate not being enrolled for one or more terms, (fall or spring semesters, not summer), for whatever reason must meet with their program adviser before the first day of classes of their period of non-enrollment to apply for and receive approval for an Academic Leave of Absence.  Students who are enrolled in summer only programs must apply for a Leave of Absence before taking a summer term off. 

Dropping a Non-Credit Course

A student may drop a non-credit course only by submitting a Non-credit Change of Status form.

If a student drops a course before the first day of instruction, there is an 80% refund of course costs if our CITL office receives the Non-credit Change of Status form by 5 p.m. (CST) the day before the class starts. 

When a student drops a course (using the Non-credit Change of Status form) after a class has begun, there is no refund.

In online courses that are not semester-based and may start any time, a student who submits a Non-credit Change of Status form within two weeks of the enrollment confirmation email from us receives an 80% refund of course costs; there is no refund for dropping a course after that point.

If the College or CITL cancels a non-credit course, all registered students will receive a full (100%) refund.

The University of Illinois at Urbana-Champaign DOES NOT accept ANY tuition and fee waivers as a form of payment in non-credit programs.

Commencement and Convocation

Cancel or Withdraw Forms

Other Important Graduate Forms

Grades & Transcripts


Grades are no longer mailed by US postal service. You may view your current semester grades and your academic history online at Student Self-Service website and follow the instructions as listed below: 

  1. Select “Registration and Records”
  2. Select “Student Records and Transcripts”
  3. Select “Mid-Term Grades, Final Grades or View Academic History”
  4. Select a term for the associated campus from the pull-down list
  5. You may print or view your final grade

Grade Explanation and how to calculate your GPA may be found by visiting the Office of the Registrar website


You may order your transcript online or by contacting the University of Illinois Transcript Unit for mail order information. There is an $8.00 fee for each transcript request. 
1. Go to the Registration and Records tab
2. Click on Student Records and Transcripts 
3. Select Official Transcripts 

If you prefer to order these by mail, contact the University of Illinois Transcript Unit by phone at 217-333-9778 or via email at Their office hours are 8:30 AM–5:00 PM, Monday through Friday. 

Learning Management Systems

The Learning Management System (LMS, called a Course Management System or CMS by some) is your "home base" for online courses. You have access to your schedule, assignments, course syllabus, discussion forums and grades through the LMS. You'll first log into the LMS to see a listing of courses to which you have access. Clicking on a course title will bring you to that course's space within the LMS. It is in that course space that you will find your course readings, other assignments, announcements from your instructor, etc. There you will also find links to any other technologies used by the course, such as wikis, blogs, and Collaborate virtual offices.

The University of Illinois currently supports Illinois Compass 2G and Moodle, depending upon your specific situation. 

Student Accounts

You can access your Student Account through Student Self-Service. Student Self-Service provides access to a wide range of information resources, including your student registration, records, financial aid, and account services. 

Below are quick instructions for accessing some of the most important Student Self-Service resources.

Updating Your Address Information

Update Image screenshot

  1. Click the Personal Information tab.
  2. Select Addresses & Phones.

Viewing Your Financial Aid Award Letter 

Financial Aid Award screenshot

  1. Click the Financial Aid tab.
  2. Select Award Letter.

Viewing Your Academic History

Academic History screenshot

  1. Click the Registration & Records tab.
  2. Select Student Records and Transcripts.
  3. Select View Academic History.

Billing Account

Once a month, the University of Illinois emails students and authorized payers, reminding them to view their student account for recent activity and to pay any amount due by the due date. For non-credit courses, course payment must be received in full before you will be enrolled in requested non-credit section(s), unless you are using the company payment option. Non-credit students do not qualify for student loans or in-school deferments. Follow the directions below to make a payment through your student account.

Billing Account screenshot

  1. Click the Account Billing Information tab.
  2. Click Student Account to access the QuickPAY system.

Checking for Holds on Your Account

  1. Click the Account Billing Information tab.
  2. Select View Holds.

Viewing General Account Information

  1. Click the Account Billing Information tab.
  2. Select Student Account.
  3. In the window that opens up, select View Account.

Direct Deposit Information

  1. Click the Account Billing Information tab.
  2. Select Direct Deposit.
Student Organizations

Epsilon Delta

Epsilon Delta is a professional teaching organization for undergraduate students who are preparing for the education profession. The purpose of the organization is to promote professional growth and understanding in the field of education. Epsilon Delta provides an opportunity for students to exchange ideas and concerns regarding educational issues. This exchange of information is presented in the format of lectures by guest professionals, workshops prepared by practicing teachers and University of Illinois faculty, and informal discussions among the members. Membership is available for any undergraduate who has a strong interest in the education profession.

Minority Association of Future Educators (MAFE)

Founded in 1994, MAFE, The Minority Association of Future Educators' mission is to provide a support network for underrepresented students seeking to become professional educators and to address the educational needs of children, with an emphasis on children from underrepresented groups. MAFE membership offers the chance to become involved with children and other community members, through community involvement, socials, and forums. Email for inquiries.

Student Education Association (SEA)

With over 3.3 million students, teachers, administrators and other school staff, Student Education Association is the largest and most widely known, pre-professional education association in the nation. As an IEA-student program we provide students with professional opportunities to learn about issues teachers face while providing them with the skills and experiences necessary to become the best teachers. We also focus on community outreach and political action; serving as an organization for well-rounded, top-notch, future leading educators.  For more information and questions, please contact Brittany Lys or check us out on Facebook at Student Education Association.

Student Rights, Responsibilities & Support

Student Code

Consult the Student Rights and Responsibilities section of the campus Student Code.

FERPA rights

The Family Educational Rights and Privacy Act of 1974, commonly known as FERPA, is a federal law that governs educational records. It grants specific rights to students and regulates how institutions must handle educational record, including grades. The main focus of FERPA is to give students rights to see their records and to protect against disclosures of certain information without the student’s consent or specific legal authorization. More information regarding FERPA.

This message serves as your annual FERPA notification as required by law.

Military support

The campus' Veterans Resources office provides advising and advocacy to students who are veterans. Financial aid benefits may apply. Veterans may use (subject to student eligibility of benefits) Federal and State Veteran Benefit Programs for semester-based online and site-based courses.

Textbook Information

It is important that you order your textbooks so that you have them on the first day of class. Many courses require textbook readings during the first or second week of class, so please be sure to order them in time!

Ordering textbooks

To order materials, use the "Buy Textbooks" tool on the Illini Union Bookstore website

University Bookstore screenshot

IMPORTANT: When ordering, be certain to select your text from the campus term listings that appear in the "Search by Course" dropdown box (not the regular on-campus course listings).

You may wish to purchase books or course materials from other retailers. Please be sure to match the ISBN listed in the Illini Union Bookstore to ensure you are buying the correct materials. Electronic books may have a different ISBN than a printed version. In these instances, check the title, author(s), and edition to ensure they match.

Not all courses have textbooks, and some courses require other ordering methods (, Association publication pieces, etc.). Please contact your program coordinator if you are unsure about ordering.

User ID, Password, Email & Google Apps


If you ever lose your password, or wish to change your password, please visit the Identity and Access Management.


Your Network ID (NetID) is a name assigned to you by Technology Services that is unique across all University of Illinois campuses. It serves as your “master” ID to log in to many University computing and networking services and also determines your University email address, which is

You must claim your NetID, create a password and activate your email account before classes begin. 


All email communications to University of Illinois students will be sent to the student's email address as listed in the University of Illinois Electronic Directory (this includes information from departments, instructors, USFSCO Accounts Receivable Operations, Office of Admissions, and Office of the Registrar, etc.). To set up your University email account, please visit the Email page and follow the instructions.

Google Apps @ Illinois

Google Apps @ Illinois is a suite of communication and productivity applications that provides email, online document collaboration, file storage, chat, and calendar services to University of Illinois faculty, staff, and students.

View more detailed service information

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