11: FAQs

Step 1: Click here to go to the CITES Password Homepage.
Step 2: Click “CITES Passwords” to set your password
Step 3: Enter your Bluestem NetID and password to the system. (If you don't have Blustem/NetID yet, please refer to section 2)
Step 4: Enter new password twice and click on “Set Password” button.

Your login is your NetID-UIUC and your password is your Active Directory (AD) password.
Login: Your Net ID (e.g., asmith)
Password: Your AD password
For more information on passwords, please see the Password Table in the Education Online Orientation (Section 2: Passwords).

Step 1. Make sure that you receive an email with a course link and the course enrollment key.
Step 2. Go to http://ed.uiuc.edu/online and log in using your NetID and AD (Active Directory) password.
Step 3. Upon logging into Moodle, copy and paste the course link to the browser and enter the given enrollment key.
Step 4. You are now enrolled in the course and ready to begin the semester.

After logging into the Elluminate, if you do not see your session:
Step 1: Click Courses in Category and Specify the start & end dates. The start & end dates cannot be more than one month apart.
Step 2: Click the Display Schedule button at the top right side of the window. This will display the sessions for the specified date range.
Step 3: To enter the session, click the Join link at the right side of the session table. The selected Elluminate session will be opened.

Step 1: Click on the link labeled as Assignment or Submission on your course homepage
Step 2: Click Browse to find the assignment you are submitting, and click on the Upload This File button.
Step 3: After your instructor submits a grade or a comment you can check by clicking on the Grades link in the Administration box.

You can attach more than one file in Moodle by first creating a zip file of the documents you want to attach. Once a zip file is created, you can attach that zip-file in Moodle.
A zip file is single file that contains one or more compressed files. Zip files compress data and therefore save space and make downloading files faster.
To zip or unzip a file you need to have WinZip program. The WinZip program is available on the HRE Online website under "Student Software," "Utilities."

Steps to zip a file:

• Open WinZip Wizard mode. (If the WinZip Wizard does not open by default, just click the Wizard button in the toolbar.)You will be prompted with a question “What do you want to do?”
• Select “Create a new Zip file” and click "Next." The WinZip Wizard will guide you through the entire process.

Steps to unzip a file:

• Double click the file or Start WinZip and choose “Unzip.”
• The WinZip Wizard will guide through the process of unzipping your file.

During your Elluminate Live! session, you may experience issues with the Audio where the sound may seem choppy or may echo. This may be caused by an upgrade of Java Web Start (for example from version 1.5 to version 1.6) which can corrupt the audio resource file.

The solution is to clear your Java cache. Please follow the below instructions.

• Click on the Start menu and select Control Panel (Settings -> Control Panel)
• Open “Java”
  
• Click the “Settings” button in the bottom column.
• Click the “Delete Files” Button.
• This will open a “Delete Temporary Files” dialog box.  Select “OK” for deleting “Applications and Applets” and “Trace and Log Files”.
• Close the Java Control Panel

     * If you have any further questions, please contact us for support.

When you first log onto an Elluminate session using IE, the browser may try to block the Elluminate window; you may see a window saying “Launching Elluminate Live!...”, but then nothing else.  If you look closely you will see a yellow pop up information bar below the IE toolbars

Step 1. Click “Close” to collapse the pop-up message.
Step 2. Left click on the yellow pop-up information bar and select “Download File” on the Mini menu that appears.
Step 3. You should now see a window that says “Java starting”, and your Elluminate session will be loaded.  

Instructions for accessing the Elluminate archives:

Step 1.Login to Elluminate (you may click here)
Step 2.Click the "Utilities" tab at the top of the page
Step 3.Click "Playback Recorded Course Session(s)" in the "Recorded Session's" box
Step 4.Select a date range from the pull-down menus and click View Recorded Session List
Step 5.Select which session you'd like to listen to and Click the Play link in the "Recording Column"

Using The PowerPoint Converter for Elluminate Live

Elluminate Live! supports the ability for participants to scale the whiteboard content. The PowerPoint loading utility within Elluminate Live!® allows you to convert your PowerPoint presentations to higher resolution and larger sized whiteboard files providing better viewing quality. It optimizes the whiteboard slides for 800x600 size displays. The Converter can currently only be used for PowerPoint 2000, XP and 2003 running on Windows 2000 and XP.
Click here to launch the PowerPoint Converter and follow the instructions appeared on your screen. After you convert your PowerPoint presentations, you can send it to your moderator to upload it to your course.

  Note: Close all Elluminate Live sessions and PowerPoint presentations before using the Converter.

This message displays when you are prevented from connecting to an Elluminate Live! server to authenticate and join a session. This may be caused by a firewall/proxy or lost Internet connection. It may also be caused by network adapter cards running software drivers that cannot negotiate a priority connection. Elluminate Live! requests a priority connection through your computer's network adapter card.

This error can be caused by a few different things:

1. Ensure that you are connected to the Internet and that the connection is active. After that, you may need to configure your computer's personal firewall/router or your company or school's firewall or proxy settings to allow access to Elluminate Live!. This may require the intervention of a System Administrator.

If the above options do not apply to you, we recommend you try updating the software drivers for your Network Adapter Card (NIC).  Using the drivers provided by the manufacturer may help solve this problem

Step 1.  Click on the Start menu and select Control Panel (Settings -> Control Panel)
Step 2.  Open the System control
Step 3.  Select the Hardware tab
Step 4.  Click on the Device Manager button
Step 5.  Scroll down the list to find Network Adapters and click the " + " to reveal the type of network adapter card (NIC) in use. Record this information, which is usually the manufacturer and model name.  An example is “Broadcom NetXtreme 5700 Gigabit Controller”.

When you were kicked out of the Elluminate live session multiple times, please try the following steps:

How to reset your connection speed in Elluminate

Step 1. Click “Tools” from the toolbar
Step 2. Select “Preferences” from the pulldown menu
Step 3. Click “Sessions” on the left hand side menu
Step 4. Change connection speed to a slower option
Step 5. Click on “OK” button

  * If you have any further questions regarding this, please contact us or Elluminate Tech Help for further support.

This might be the Java was not pre-installed correctly or you need to get an upgraded Java Run Time. Please followthe instructions to uninstall and re-install the latest Jave.

To uninstall:

Step 1:  Click on the “Macintosh HD” located on your “Desktop”.
Step 2: “Double Click” on the “Applications” folder.
Step 3:  Locate and “Double Click” the “Utilities” folder within your applications.
Step 4:  Locate and “Double Click” the “Java” folder within your utilities.
Step 5: “Click and Drag” the version of Java you wish to remove the “Trash”, located in the bottom-right corner of your computer.

Step 6:  Close the “Macintosh HD” and “Restart” your computer. Your desktop environment should be clean.

To re-install:

Step 1: Goto "Software Update" to install Java Web Start.

Note: please check that you are using J2SE 5.0 or J2SE 1.4.2. To do so, please follow the steps:

Step 1: open your Java preferences from the application menu
Step 2: Change the version of the Java to the one that you would like to use for web applets
Step 3: Change the version of Java that you would like to use with Java application (including Elluminate Live)

  * If you have any further questions regarding this, please contact us or Elluminate Tech Help for further support.

Comcast has been believed to correct this connection problem. However, if you were still blocked out because of ISP's security issues, please try the following solutions:

Solution 1. Clearing the Browser Cookies and Cache.

Step 1. Click “Tools” from the toolbar
Step 2. Click “Internet Options ” from the pulldown menu
Step 3. Select “General--> Browsing History --> Delete ” on the menu
Step 4. Click on “Delete Cookies ” button 

Solution 2. Uninstall any software/virus protection/firewalls provided by ISPs
            Most software/virus protection/firewalls provided by ISPs are unnecessary. You can install the FREE U  of I McAfee VirusScan instead.

Solution 3. Use CITES VPN to bypass the blocking.

A valid UIUC NetID and AD password is required. Click here for more information and instructions.

  * If you have any further questions regarding this, please contact us or Elluminate Tech Help for further support.

When your web browser (in most cases Internet Explorer) does not play Flash videos,
the most possible solution is to upgrade Flash Player Plug-in.

Update Flash Player Plug-in for your computer

Step 1. Download the Adobe Flash Player Uninstaller via
           http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe
Step 2. Close all browser windows and then run the application.
Step 3. Reboot your computer.
Step 4. Reinstall the Flash Player Plug-in from Adobe.
           http://www.adobe.com/go/getflashplayer
Step 5. The upgrade is done, the video should play correctly in you browser.

* If you have any further questions regarding this, please contact us

Please refer to the following link:

• http://windowshelp.microsoft.com/Windows/en-US/help/d9e08acd-9eac-4af8-a4d3-9c6d9e7d5a7a1033.mspx
• http://answers.yahoo.com/question/index?qid=20070503213808AAvhs40&show=7
• http://answers.yahoo.com/question/index;_ylt=AjYuCwI3iD.ouXDO0tl0xd8jzKIX;_ylv=3?qid=20071009184613AAir4WD
• http://answers.yahoo.com/question/index?qid=20080313061016AALG9uN

You may need to check the stream transport settings in QuickTime Player.

Step 1. Right mouse click on the QuickTime media player.
Step 2. Left mouse click on "Plug-in Settings", this will launch the "QuickTime Preferences" dialogue box, left
             mouse click on the "Advanced" tab.
Step 3. Under the "Streaming" area look for "Transport Setup", select "Custom" from the drop down list. The
            "Stream transport" dialogue box will appear.
Step 4. Change the "Transport protocol" to "HTTP", the "Port ID" should now read "80".
Step 5. Click "OK" to close the "Stream transport" dialogue box.
Step 6. Click "OK" to close the "QuickTime Preferences" dialogue box.