On occasion, students enrolled in education courses for undergraduate credit and students pursuing undergraduate degrees in the College of Education might consider that they have been treated unjustly by a faculty/staff member of the College. The following procedures specify ways in which a student might register a grievance and delineates the process for handling grievances which are filed. Since the campus has procedures for handling allegations of capricious grading, cheating, and discrimination (see the Student Code), the procedures described below apply to all other grievances related to teaching, advising, and administrative affairs. 

Grievance Procedures

  1. The student shall promptly seek informal resolution of the issue with the faculty or staff member directly involved and the immediate supervisor of the faculty or staff member. If after reasonable efforts a satisfactory solution is not reached, the student may file a grievance.
  2. To file a grievance, the student shall submit a letter to the Associate Dean for Academic Programs stating the reasons for the grievance and the remedy that is sought.
  3. Upon receiving the grievance and determining that it represents an issue of substance, the Associate Dean shall appoint a hearing officer not affiliated with the unit of the person against whom the grievance is filed. The hearing officer shall attempt to mediate the dispute by working with both the student and the faculty/staff person involved in an effort to find a mutually satisfactory solution. If the Associate Dean decides that the grievance does not represent an issue of substance, she/he shall so inform the student and the remainder of this procedure shall not apply.
  4. If efforts at mediation are unsuccessful, the hearing officer shall ask the faculty/staff member involved to submit a written response to the student's grievance. It is expected that the response shall be received by the hearing officer within 10 days of the request.
  5. The hearing officer shall convene the College Grievance Committee so that a hearing on the issue can be held as soon as possible.
  6. The hearing shall be conducted by the hearing officer under the following guidelines:  
  • The responsibility of establishing the validity of the grievance and the appropriateness of the suggested remedy shall be upon the student. 
  • The student and/or the faculty/staff member may be accompanied by an adviser of his/her choice.        
  •   The hearing officer shall keep a record of the hearing, which shall include:

     1. The names of those present,

     2. A copy of any physical evidence (records, written testimony, duplicated materials, etc.) that is introduced, and

     3. A record of the final decision of the committee and its rationale. 

  • The hearing shall be conducted so that all parties to the dispute have an opportunity to present their views and to rebut those of others.
  • No final action shall be taken by the Committee and no testimony heard unless all voting members are present. All actions shall require the agreement of at least two voting members.