CIO, in conjunction with CITES, provides access to the UIUC network and internet via wired and wireless* connections.

* Wireless is available in the Education Building only.

Any University faculty, staff and students. In short, anyone with a Network ID. Guest access is also available.

(Need URL to eligible users from CITES/CIO's Office)

Please refer to the documentation at http://www.ed.uiuc.edu/cio/network/. Also http://www.cites.uiuc.edu/uiucnet/index.html.

Wired Connectivity Requirements -

• Standard Ethernet enabled device
• A Category 5 or 6 standard RJ-45 Ethernet cable
• Operating system set to use DHCP service

Wireless Connectivity Requirements-

• 802.11b Wireless enabled device
• CITES VPN software installed
• Valid UIUC login

All users with devices connected to the campus network are required to follow the University of Illinois Information Technology Policies , which includes

• Complying with current Copyright and Fair-Use laws
• Following Appropriate Use guidelines which aligns network use toward the goals of the University
• Faculty and Staff computing use must also adhere to the University's Standard and Ethic Handbook .
• Student computing use must also adhere to the Code of Policies and Regulations Applying to All Students.

The College of Education also requires all users to follow the CITES Security guidelines , which includes

• Required installation of antivirus software on all networked connected devices
• All the latest security and system updates must be installed on client machines

Wired connectivity provides broadband network access.

Problem response: Responses to problems, requests or feedback can be expected within 24 hours. Resolution is dependent upon type of request and our ability to respond to it.

This service does not include programming or end user support for the hosted application or underlying infrastructure such as databases unless contracted separately for programming.

Network connectivity will remain available except during system or other dependency failures or when routine maintenance is required. Routine maintenance, including OS and environment updates and patches will be performed as needed during scheduled maintenance periods.

Status on CITES services are available at http://status.cites.uiuc.edu.

Local service interruptions and outages will be published to the CIO web site under Service Alerts.

CIO's User Services at 244-6053 will also be kept aware of any issues with the service.

CIO provides end user technical support consultation and on-line documentation.