CIO can provide groups and individuals with server-based file folders. The benefits of server-based file folders include the following:

• Access Privileges—patrons can specify who has access to these folders
• Access from anywhere on the network—even from home
• Backups—in case of disaster or accidental loss, our servers and their contents are backed up regularly

Some common uses of server-based file folders are below:

User Directory

Your very own folder with these added benefits: only you have access to it; you can access it from anywhere on the network—even from home. It's backed up nightly so your data is safe

Departmental Shares

A folder for administrative materials for your unit. A share has the same benefits as a User Directory, but multiple people can have access to it—for sharing the contents.

Project Shares

Project shares are the same as Departmental Shares but intended for sharing filespace among members working together on specific projects.

 

User directories and shares are available to any College of Education Faculty or Staff member, or any College of Education Unit or affiliated unit at the discretion of the Associate Dean of Administration and Technology.

Students are not eligible unless they have an appointment with the College of Education. Students are encouraged to use CITES' Netfiles service.

To submit a request for a new User Directory or File Share, please contact the Technology Lifeline Center (TLC) at 244-6053 between 8am and 5pm , Monday–Friday.

To request access privileges for a user to an existing folder, College of Education faculty or staff can fill out an access request form at the following URL:

https://www-s.ed.uiuc.edu/intranet/accountrequests/

All users should follow the best practices guidelines:

• Data that resides on the server should be related to their work for the University.
• Data must adhere to current copyright laws.
• All programs must adhere to the University Anti-piracy policies.
• Users should make a regular effort to organize their designated server space by:
  • Remaining under quota
  • Removing unused, unneeded files from the server, archiving to CD or DVD if appropriate

In addition to the above guidelines, Units will be asked to provide an administrative contact for their respective share. This contact will be able to do the following:

• Make executive decisions on share/folder changes.
• Authority to submit requests to file server administrators to deny/grant access.
• Overseer the proper usage of the file space.

CIO offers consultation to assess your needs and make recommendations.

Data stored on the Education file services are:

• Accessible over the network
• Highly Available
• Secure through:
  • Encrypted Authentication
  • Access Control Lists
  • Regular backups

Problem response: Responses to problems, requests or feedback can be expected within 24 hours. Resolution is dependent upon type of request and our ability to respond to it.

• In the event of an emergency, contact the TLC during business hours for appropriate routing.

• Backups: CIO does not guarantee restoration of requested files due to many influences that may cause backups to fail.
• Quotas: CIO enforces quota limits on certain shares to promote appropriate use.
• WebDAV Enabled Folders: WebDAV is only available for a limited set of folders.

User Directories, Departmental and Project Shares will remain available except during system or other dependency failures or when routine maintenance is required. Routine maintenance, including OS and environment updates and patches will be performed as needed during scheduled maintenance periods:

Maintenance periods: Daily 11pm-7am (negotiable)

Service interruptions and outages information will be available via CIO web site under Service Alerts.

When possible, patrons will be notified 24 hours in advance of interruptions as arranged.

CIO's Technology Lifeline Center (TLC) at 244-6053 will also be kept aware of any issues with the service.

Consultation to assess file service needs and make recommendations.

Setup of folder including appropriate permissions; configuration of client machine for convenient access.

Training and Documentation

Support

• Troubleshooting access issues
• Adjust group memberships after initial shared folder creation.
• Troubleshoot permission level issues on the shared folder.
• Process request for restoration of data from backups (if available).

Different members of CIO are responsible for different elements of this service. To reach the appropriate member based on the type of need you have, please contact CIO's Technology Lifeline Center at 244-6053.

For self-help documentation on this service, please visit the following site