Service Level Definition: Application Hosting

Description

The CIO Application Hosting service provides College of Education units a place (a host server) from which to offer their own online applications to their students, staff or associates.

Some examples are HRE Online, NTSP Search Tool, and Moveable Feast Evaluations.

For more details on the service, see "what can I expect of this service" below, or see the CIO Web Services Page.
Who can use this service?

Application Hosting is available to any College of Education Unit or affiliated unit at the discretion of the Associate Dean of Administration and Technology.
How does one request this service? To submit a request for application hosting, please contact the Technology Lifeline Center via email or at 265-6053 between 8am and 5pm, Monday–Friday.
What is expected of me and my unit?

Patrons must have a commitment from unit executive(s) to the relevant resources required to implement and support the application including possible fees and appropriate staffing for...

  • implementation planning and service management
  • application development if needed
  • documentation, training and support of end users of the application

Unit will be asked to identify the following to facilitate communications regarding changes or disruptions to the service:

  • Name of patron contact(s)
  • Preference of contact method (email, phone, pager, etc.)

When appropriate, the patron may be expected to articulate a plan for developing and maintaining the application and supporting its intended audience to ensure that responsibilities of the patron unit and CIO are clearly defined.
What can I expect from this service?

For more details on what you can expect from Web Hosting and Data Base Hosting, please refer to the Web Hosting and Database Hosting SLDs. In addition you can expect the following from Application Hosting services:

  • An assessment of your needs as appropriate and recommendations based on your needs, our infrastructure, and best practices
  • Project Management including the following:

Coordination among services
What are the limits of the service?

This service does not include programming or end user support for the hosted application or underlying infrastructure such as databases unless contracted separately for programming.

When will the hosting service be available for use?

The hosting service will remain available except during system or other dependency failures or when routine maintenance is required. Routine maintenance, including OS and environment updates and patches will be performed as needed during scheduled maintenance periods:

Maintenance periods: Daily 11pm-7am (negotiable)

Further, the patron will be asked to identify times of critical availability to help us make judgment calls regarding availability during crises.

How and when will patron be notified of changes or disruptions to this service?

How can I determine the status of issues the service?

Service interruptions and outages will be published to the CIO web site under Service Alerts.

When possible, unit contact(s) will be notified 24 hours in advance of interruptions as arranged.

Service changes will be coordinated with contact.
What kind of assistance is available?

Consultation with patron on.

  • Needs assessment
  • Best practices for our environment

Training and support (patron only) for.

  • appropriate access to filespace
  • appropriate interoperability between server environment and patron's desktop tools
How do I get help? Different members of CIO are responsible for different elements of this service. To reach the appropriate member based on the type of need you have, please contact CIO's Technology Lifeline Center via email or at 244-6053.
Dependencies on other services

Web Hosting Service, CIO

SQL Server (if applicable), CIO

Server and Network Infrastructure, CIO/CITES
Cost To Be Determined
Date created October 29, 2003
Date reviewed October 30, 2003

Semantic Microformats for Addresses

College of Education
1310 S. 6th St.
ChampaignIL 61820, USA
(217) 333-0960
Fax(217) 333-5847
40.101432-88.230257